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Last updated: October 27, 2026

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1. About Us and Acceptance of Terms

This website, www.uniljewelry.com, is operated by Individual Entrepreneur Polina Barkova, trading as UNIL Jewelry, based in Georgia.

These Terms of Service govern your use of our website and purchases from UNIL Jewelry. By using the website or placing an order, you agree to these Terms. Our Privacy Policy explains how we process your personal information.

Nothing in these Terms limits any mandatory rights you have under applicable consumer protection laws.

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2. Registration and Account Security

If you create an account, you must provide accurate and current information and keep your login details confidential.

Please notify us promptly if you suspect unauthorized access to your account. You are responsible for activity you authorize through your account, subject to applicable law.

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3. Products and Materials

UNIL Jewelry creates handmade jewelry. Materials, gemstones, dimensions and other relevant characteristics are described on each product page.

Products are made from sterling silver 925 unless another material is stated in the product description. Some pieces may include brass, natural gemstones, synthetic stones or other materials, as specified.

Handmade pieces and natural gemstones may have small variations in shape, texture and color. Such variations do not affect your rights if a product is defective or does not match its description.

Product photographs may appear slightly different depending on lighting and screen settings.

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4. Orders and Production

Please check your chosen product, ring size, delivery address and contact information before submitting an order.

For pieces made after ordering, production normally takes approximately 1–2 weeks unless a different timeframe is stated on the product page or agreed with you.

If we cannot fulfill your order, we will contact you and refund any payment received for the unavailable item. We will obtain your agreement before making material changes to an accepted order.

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5. Custom Orders and Ring Sizes

Custom orders may include engraving, individually agreed designs and other personalized features. Specifications, production time and payment arrangements will be agreed before work begins.

The statutory right to withdraw without giving a reason may not apply to goods made to your individual specifications or clearly personalized. This exception does not remove your rights concerning defective or incorrectly supplied goods.

A standard collection item is not automatically treated as personalized merely because it is produced after an order is placed.

Please confirm your ring size before ordering. Resizing may be available depending on the design and may involve an additional fee agreed in advance.

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6. Prices and Payment

The applicable price, currency, delivery charges and any other charges payable to us will be shown at checkout or agreed with you before payment.

We accept the payment methods displayed at checkout. Payments are processed through the payment providers connected to our website.

Full payment is normally required before production begins, unless a different payment schedule has been agreed for a custom order.

For international deliveries, import duties or taxes imposed by the destination country may be payable by the recipient unless expressly included in the order total.

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7. Shipping and Delivery

We offer delivery to destinations available at checkout or agreed with us before ordering.

Estimated delivery times after dispatch are:

• Georgia: approximately 3–4 business days.
• Europe and the USA: approximately 10 business days.
• Russia: approximately 10 business days.
• Other available destinations: approximately 15 business days.

These estimates exclude production time. Customs procedures, holidays and transport disruptions may affect delivery.

We will provide tracking information where available. If an order is delayed, lost or damaged in transit, contact us so we can investigate and arrange an appropriate solution. These Terms do not exclude any delivery obligations imposed on us by law.

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8. Returns, Withdrawal and Refunds

For eligible online purchases, you may withdraw from the purchase without giving a reason by notifying us within 14 calendar days after you or your designated recipient receives the goods.

To exercise this right, email uniljewelry@gmail.com with a clear statement that you wish to withdraw. Include your name, order number and the item concerned so we can identify the purchase. No particular form is required.

Please send the goods back without undue delay and no later than 7 calendar days after notifying us. Contact us for return instructions. Your right to withdraw does not depend on our prior approval.

You are responsible for the direct cost of returning an item when you change your mind, unless we agree otherwise. Return costs for defective or incorrectly supplied goods will be handled in accordance with applicable law.

Handle the jewelry only as necessary to inspect its nature, characteristics and functioning. Please return any packaging and accessories where reasonably possible. Missing original packaging does not by itself remove your statutory withdrawal rights.

For a valid withdrawal, we will refund payments received, including the cost of our least expensive standard delivery option where applicable, without undue delay and within 14 calendar days after receiving your withdrawal notice.

We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever occurs first, where permitted by law.

Refunds will be made using the original payment method unless you expressly agree to another method without additional charges. Your bank or payment provider may require additional processing time.

Goods made to your individual specifications or clearly personalized may be excluded from withdrawal without a reason, as explained above. Your statutory rights concerning defects remain unaffected.

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9. Defective Items and Repairs

If your jewelry arrives damaged, is incorrect or develops a suspected manufacturing defect, contact us at uniljewelry@gmail.com. Please provide your order details and, where possible, photographs.

We will assess the issue and provide an appropriate remedy, including repair, replacement, price reduction or refund where required by applicable law.

Any additional commercial warranty or repair service offered by UNIL Jewelry does not replace or shorten your statutory rights.

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10. Jewelry Care

Silver may naturally tarnish over time. Tarnishing alone is not necessarily a manufacturing defect.

Avoid contact with perfumes, harsh chemicals and cleaning products. Remove jewelry before swimming, showering or exercising, and store it in a dry place.

Some designs and gemstones require additional care. Follow any care instructions supplied with your piece.

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11. User Conduct

You must not use the website for unlawful purposes, fraud, infringement of intellectual property rights or interference with the website’s security or operation.

You must not submit false information, malicious code or content that infringes the rights of others.

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12. Intellectual Property

Website text, original designs, photographs, graphics and logos belong to UNIL Jewelry or their respective rights holders.

You may not reproduce, distribute or commercially use protected content without permission, except where permitted by law.

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13. Suspension and Termination

We may restrict or suspend access to an account or website feature where reasonably necessary to address fraud, security risks, unlawful activity or a material breach of these Terms.

Where appropriate, we will provide notice. Suspension does not remove your rights relating to existing orders, refunds or personal information.

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14. Liability

We take reasonable care to provide accurate information and maintain the website, but uninterrupted or error-free access cannot be guaranteed.

To the extent permitted by law, we are not responsible for losses caused by misuse of the website or products, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including our obligations concerning defective goods and mandatory consumer rights.

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15.  Governing Law and Disputes

These Terms are governed by the laws of Georgia.

Please contact us first if you have a complaint so we can try to resolve it. Unresolved disputes may be brought before the competent courts in accordance with Georgian law.

This provision does not deprive consumers of mandatory protections or access to courts available under applicable law.

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16. Changes to These Terms

We may update these Terms by publishing a revised version with an updated date.

Changes apply prospectively. The version accepted when your order was placed will govern that order unless a change is required by law or agreed with you.

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17. Contact Information

Legal name: Individual Entrepreneur Polina Barkova
Trading name: UNIL Jewelry
Address: 1 Tskneti Street, Tbilisi, Georgia
Email: uniljewelry@gmail.com
Phone: +995 501 556 822
Website: www.uniljewelry.com